Delivery Information

Upon receipt of your order for products not requiring a written prescription or receipt of your signed prescription for your prescription only medicines products, will use reasonable endeavour to deliver your products to you within 7 working days. 

Where is unable to deliver your products within 30 days from the day of receipt of your order, or as applicable, signed prescription, will advise you by email of the reason for the delay and provide a revised date for the delivery. 

If for any reason you do not accept delivery of any of the products or is unable to deliver the products on time because you have not provided the appropriate instructions, may attempt to deliver the product again in which case you will be liable for all reasonable related costs and expenses. 

If you do not accept delivery of any of the products because you have cancelled the contract pursuant to Clause 10 above you will receive a refund or credit for any sum that has been paid by you for the products within 30 days of cancellation less any premium delivery costs, less any cost incurs for collection of the product. 

The products will be under your risk and responsibility from completion of delivery. 

However, you will only own the products once we have received payment in full, including all applicable delivery charges. 

Please note that some couriers may leave the products with a neighbour, or in a place on your property which they consider to be a ‘safe place’ if you are not in.